I had really high hopes for this set given how expensive it was but it was extremely cheap quality, the fit is extremely poor and disproportionate, not to mention the color is not sage at all. It's like a light blue. I specially got this ordered to the US through a warehouse and after so much wait, I feel cheated by how awful the set is compared to the images. Lastly, there were so many issues with my inability to track my order and almost felt impossible to get in touch with someone from the team. If you I would genuinely shop from elsewhere. The product and the price don't match at all & I wish I could return it and get my money back.
Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you've faced with your recent order. We understand that after the anticipation and expense, the quality and fit of the set did not meet your expectations, and we're genuinely sorry for the inconvenience this has caused.
We appreciate your feedback about the color and fit issues, as well as the difficulty you had in tracking your order and reaching us. This feedback is invaluable and will be shared with our design, quality control, and logistics teams to help us improve.
Please know that customer satisfaction is our priority, and we want to make this right for you. Could you share your order details with us so that we can look into possible options for you, including a potential return or exchange? We’re here to assist in any way we can.
Once again, we’re truly sorry for your experience and appreciate your patience in this matter. Please feel free to reach out directly if there’s anything else we can do.
Though set was beautiful but size was not at all appropriate mainly top... still waiting for exchange once I receive will surely revert .. but no doubt it's different kind of set
I absolutely loved the cape but the only problem I faced is with the color. The shrug I received is of lemon yellow color .
Thank you for your feedback! I’m glad to hear that you loved the cape style. I’m sorry to learn, though, that the color didn’t meet your expectations.
If you'd like to explore an exchange for a different shade or discuss other options, please feel free to let us know. We’re here to make sure you’re fully satisfied with your purchase.
Thank you again for choosing us, and we look forward to assisting you further!
I'm extremely disappointed with my experience and with your product. Maybe your design team is exceptional, but the stitching team clearly don't know their work. This is my third time returning a product.
I have really loved this dress and was expecting it to turn out to be perfect but again sizing is horrible it was so loose for a Large size I can't even explain! For last 2 months I have been paying only for reverse shipping and wasted Rs450 already which ain't worth the experience! and also considering the premium price I expected better quality and fitting!. This is the worst shopping experience I ever had with a brand and also considering your horrible return and exchange policy! you really lost a customer here!
Thank you for reaching out and for sharing your feedback with us. I’m truly sorry to hear about the difficulties you’ve encountered with the sizing and quality of our products, as well as the inconvenience of paying for reverse shipping multiple times. I can only imagine how frustrating this has been, especially when you had high expectations for your purchase.
We genuinely value our loyal customers, and it’s disappointing to learn that we’ve fallen short of providing the quality and fit you expect. I’ve shared your concerns with our quality control team, as your feedback is critical in helping us make necessary improvements to ensure a consistent and high standard for our products.
We’d also be happy to assist with any additional sizing or style recommendations to ensure that future selections are a better fit for you.