Worst shopping experience ever
Hi Shalini Thakur,
We are truly sorry to hear about your negative shopping experience. Please know that our customers are our top priority and we strive to provide the best service possible. We would love the opportunity to make things right for you. Please reach out to our customer executives on WhatsApp, Instagram, Gmail, or give us a call directly. We would be more than happy to assist you. Thank you for bringing this to our attention.
Best,
Team CRM.
The quality was bad, material had a foul smell. And the refund amount is store credit.
Hi Ashi Kaur,
We apologize for this experience. We understand your disappointment and would like to assist you further. Please reach out to your customer relations executive on WhatsApp, Instagram, Gmail or give us a call. Additionally, could you please share a picture of the product with us, this will help us guide you through the next steps. Thank you for understanding.
Best,
Team CRM.
I am unable to edit my previous review or reply to the comment and hence writing a new one. The dress description itself says that it has bead details along the shoulder. Initially I also thought that the bead detailing might only be used as a prop and hence I read the description carefully. Only after being confirmed by the description that the bead detailing is part of the dress, I ordered it. I'm attaching the screenshots of the description for your review.
Hi Chetana Samanta,
We understand how disappointing and inconvenient this must have been for you. We apologize for any inconvenience this may have caused, but the bead string was only used as a prop and was not intended for sale.
Thank you for bringing this to our attention. We will definitely consider bringing the bead string in stock in the future. We hope you were still able to enjoy the dress and we appreciate your support.
Best,
Team CRM.
I ordered the dress mainly because it had a pearl string around neckline but that string was missing. As I had time constraint and I really needed the dress hence I couldn't go with exchange option. I had to buy pearl strings and do DIY to make the dress exactly look like the picture. This is really disappointing specially when I'm paying that much amount.
Hi Chetana Samanta,
We understand how disappointing and inconvenient this must have been for you. We apologize for any inconvenience this may have caused, but the bead string was only used as a prop and was not intended for sale.
Thank you for bringing this to our attention. We will definitely consider bringing the bead string in stock in the future. We hope you were still able to enjoy the dress and we appreciate your support.
Best,
Team CRM.